(Solved) Volvo Vida 2013D won't connect to car

Last week, a customer told me that his Volvo Vida Dice 2013D would not connect to his Volvo properly. Below is a screenshot of the error message from his Vida software:

According to the picture, I could determine that the problem was caused by failed Volvo Vida software installation. Why I say so? There are three reasons:

1. As we can see, the information under “Communication tool” is not displayed successfully, while information in other parts is shown alright. If there is no device information in the form, it likely indicates that the software is not well installed.

2.The Interface Test function does not work for all Volvo Vida Dice devices. Therefore the test result ”TEST NOT OK” is not reliable.

3.If the software is installed well, there will be device information in "Communication tool" even if the Vida device does not connect the PC, as shown in picture below. In other words, when the device information is not displayed, users should try to reinstall the software.

I told the customer to uninstall his Vida software and reinstall it. After that his Vida could work properly.The obd2 tool so good.