Super MB Star C3 "Error 23" challenge all through set up

Dear Lily:
I just lately bought a Super MB Star C3 from the website for my Mercedes 2009. I acquired the product two times back. I tried to set up it on the similar working day, but I received an error concept, reading "Error 23, when reading through from H:\1.Initial Install.exe", as shown below, through the set up.
At frist, I put in the Mercedes diagnostic tool with a Windows XP pc, then I attempted on another personal computer with windows seven technique, though the home windows kept popping out. How occur?

Jullian
Dear Jullian:
The error is most likely prompted by your procedure, which can not compatible while using the resource. It is demanded that Super MB Star C3 should operate in computer environment with skilled Microsoft Window XP or Windows seven method.
Or it truly is since the software program is damaged. If there is a software program, the machine are unable to operate typically. When the software program broken is Xenty, you'll want to send it again to us for fix; whether it is other softwares, remember to obtain a replacement on https://my.vmware.com/web/vmware/info/slug/desktop_end_user_computing/vmware_workstation/8_0.
Lily